Overview
At Clogza, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer easy and hassle-free returns and exchanges.
Returns
- Items can be returned within 14 days of delivery.
- Products must be unused, in original condition, and in their original packaging.
- To initiate a return, please contact us at support@clogza.com with your order number and reason for return.
- Refunds will be processed within 5–7 business days after we receive the returned item.
- Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
- If you wish to exchange your product for a different size or style, please email support@clogza.com within 14 days of delivery.
- The item must be in original condition and packaging.
- Exchange requests are subject to stock availability.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us immediately with photos at support@clogza.com.
- We will replace the item free of charge or issue a full refund, including original shipping costs.
Important Notes
- Personalized or custom-made items cannot be returned unless they are defective or damaged.
- Please ensure that returns are securely packaged to avoid damage during transit.
Clogza is committed to providing a smooth and trustworthy shopping experience. Your satisfaction is our priority, and we aim to make returns and exchanges simple and stress-free.